DATA CONTROLLER

• Company name: PROMOTORA MERCAL 2011, S.L. (FELS APARTMENTS)
• Tax ID (NIF): B65690794
• Address: Carrer de l'Església, 114, ground floor, 08860 Castelldefels (Barcelona), Spain
• Telephone: +34 622 252 023
• Email: info@felsapartments.com

APPLICABLE LEGISLATION

Your personal data is processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and Spanish Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

PURPOSES OF PROCESSING

We process the personal data you provide through this website for the following purposes:

To manage and respond to requests for information and enquiries submitted through our forms or by email.
To manage accommodation bookings and the contractual relationship arising from them.
To send you commercial communications about our services, news and promotions, only if you have given your express consent to do so.

No automated decision-making or profiling is carried out with your data.

LEGAL BASIS
Consent of the data subject (Art. 6.1.a GDPR): for handling enquiries and, where applicable, for sending commercial communications. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
Performance of a contract or pre-contractual measures (Art. 6.1.b GDPR): for managing bookings and providing the accommodation service.
Compliance with legal obligations (Art. 6.1.c GDPR): in tax, accounting and traveller-registration matters.
DATA WE PROCESS

We process only data that is adequate, relevant and strictly necessary for the purpose for which it is collected: identification and contact details (name and surname, telephone, email), booking-related data (dates, type of accommodation, number of guests) and, where legally required, the data necessary for traveller registration.

You warrant that the data provided is true, accurate and relevant, and undertake to inform us of any changes to it.

RECIPIENTS

Data will not be disclosed to third parties except where legally required. Your data may be processed by suppliers providing services necessary for the operation of the website and the management of bookings (web hosting provider, booking engine and property management system, payment gateway), with whom the corresponding data processing agreement has been signed. No international data transfers outside the European Economic Area are carried out.

RETENTION PERIOD

Your data will be retained for as long as the relationship with you is maintained and, once it has ended, for the periods legally required to address any liabilities (generally six years for commercial matters and four years for tax matters). Data processed on the basis of your consent will be retained until you withdraw it.

YOUR RIGHTS

You have the right to:

Access: to know what personal data of yours we are processing.
Rectification: to request the correction of inaccurate or incomplete data.
Erasure: to request the deletion of your data when it is no longer necessary for the purpose for which it was collected.
Objection: to object to the processing of your data, including the receipt of commercial communications.
Restriction of processing: to request that the processing of your data be restricted in the cases provided for by law.
Portability: to receive your data in a structured, commonly used and machine-readable format, or to request its transmission to another controller.
Withdrawal of consent: at any time and without retroactive effect.

You may exercise these rights by writing to info@felsapartments.com or to Carrer de l'Església, 114, ground floor, 08860 Castelldefels (Barcelona), Spain, stating the right you wish to exercise and enclosing a copy of a document proving your identity.

Likewise, if you consider that the processing of your data does not comply with current legislation, you have the right to lodge a complaint with the Spanish Data Protection Agency (C/ Jorge Juan, 6, 28001 Madrid — www.aepd.es).

SECURITY OF YOUR DATA

FELS APARTMENTS has adopted the appropriate technical and organisational measures to ensure a level of security appropriate to the risk, in order to protect your personal data against loss, alteration, unauthorised disclosure or access.

FELS APARTMENTS is not responsible for the privacy policies applicable to personal data you may provide to third parties through the links available on this website.

AMENDMENTS

FELS APARTMENTS may amend this Privacy Policy to adapt it to changes made to the website, as well as to legislative or case-law developments in data protection. We therefore recommend that you read it each time you provide us with your data through this website.

Last updated: September 2026.